Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Laifen’s warehouse for inspection, the refund process will begin.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Laifen’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
How do I return an item?
1. Please reach out to Laifen customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Laifen Customer Service will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Laifen with the following information:
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
All quality-related defects on items sold directly by Laifen are covered by an extensive warranty, starting from the date of purchase (see top of page for your product's warranty timeline).
Laifen's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Laifen will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Valid proof of purchase:
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
When returning items with a prepaid shipping label provided by Laifen, Laifen takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Laifen does not provide refunds for items damaged in transit for non-quality related warranty claims.