Free Shipping
We understand the importance of prompt and efficient delivery service for our valuable customers. Orders received by 12:00 p.m. EST Monday-Friday will usually be shipped on the same day. The orders that we receive after 1:00 p.m. EST on Saturday, Sunday or on public holidays, will be shipped on the next business day.
To optimize and streamline the delivery process, please note that items in your order may ship at different times, depending on availability. We typically deliver orders within 2-7 business days from the shipment date. Please note, however, that estimated delivery dates are not guaranteed, and shipping may be delayed due to unforeseen events or severe weather conditions.
To provide a safe and secure shopping experience, we may need to verify orders with our customers, which may cause delays. Moreover, transit time may vary depending on your proximity to our distribution center and inventory availability.
In case you need to make any changes, you can contact us immediately before the parcel is shipped out.
Read our full shipping policy here
Warranty & Support
2-year limited guarantee*
Laifen offers a 2-year limited warranty on the electric shavers (excluding the shaver head). Within two years from the date of purchase, if your appliance fails to function properly due to material or workmanship defects, we will provide repair or replacement services. Please note that depending on the availability of stock, the replacement may come in a different color or be an equivalent model. The warranty is valid only in the country or region of purchase.
Laifen’s Limited Warranty does not override your statutory rights under local consumer laws. Coverage may differ based on regional legal requirements.
What is not covered under warranty:
- · Shaver Head
- · Purchased from unauthorized resellers.
- · Appliances without a valid proof of purchase.
- · Appliances that have been modified, altered, or repaired through unofficial channels.
- · Appliances that were used for any purpose other than shaving.
- · For professional or commercial use.
- · Damage caused by operations that are not in accordance with the Laifen User Manual.
- · Damage caused by any misuse or accident.
- · Damage caused by excessive usage that is not normal wear and tear.
- · Damage or loss of the charging port waterproof silicone plug.
- · Screen/glass breakage caused by external factors.
- · Product aging and wear caused by normal use, which do not affect the proper functioning of the product (e.g., natural consumption of components such as blades and batteries, normal wear and tear).
Return Service
The return period may vary depending on the regulations of the region and store where the order was placed. Please refer to the order purchase page or relevant store information for the specific return period. If you have any questions, please contact Customer Support at csteam@laifentech.com or by phone at (+1) 833-609-2040, available Monday through Sunday from 6:00 AM to 5:00 PM PST.
To be eligible for a refund, you must:
- · Return the appliance with all included accessories and gifts.
- · Return it in its original packaging.
- · Provide valid proof of purchase.
- · Ensure the appliance and accessories are in resalable condition.
- Return shipping costs:
- · Returns due to product quality issues will have shipping costs covered by Laifen.
- · Returns for any other reasons are the responsibility of the customer.
- · All costs associated with the return, including shipping fees, will be borne by the customer.
Get Professional Assistance from Laifen
If you have any further inquiries regarding our warranty policy or product usage, please feel free to contact us via email at csteam@laifentech.com or by phone at 833-609-2040, available Monday through Sunday from 6:00 AM to 5:00 PM PST. We greatly appreciate your feedback and look forward to assisting you.
