Frequently Asked Questions

General

How do I pay?

We accept PayPal, Visa and Mastercard payments.

How do I change or cancel an order?

Laifen will make every effort to process orders within the stated time frame. If you need to change or cancel order, please contact us via email within 1 day after the order is placed. Then we can help you solve it. However if parcel has been sent out, we won't be able to handle it.

What is your Warranty Policy?

Please click here to check it in detail. 

Shipping

How much is the shipping fee?

It is free shipping.

How do I track my order?

When your order is shipped, you will get an e-mail with tracking number and a link to track it.

Do you ship to PO box or APO/FPO address of US?

Sorry, we can’t ship to PO box or APO/FPO address at the moment.

Return

What is your Return Policy?

Please click here to check it in detail. 

About Products

In which condition that I need to send it to repair?

Please check the following form: